Support / Help centre
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Find the right help, from registration to trading records. For further assistance, contact our support team by email.
Total13 frequently asked questions
Registration and trading accounts
How do I get started after registering?
Registration creates your sign-in identity. After verifying your email, visit the account page to see available demo and live account types and follow the opening instructions. Initial funds and available features depend on the opening result.
Go to accounts →I have not received a verification email
Check your email address and spam folder, then resend from the verification page. Use the latest email. If the link has expired, request another one.
Open email verification →What are the funds in a demo account?
Demo accounts use virtual funds. Account availability, initial funds and tradable instruments are shown on the account page. Demo profits and losses cannot predict live performance.
Read about demo accounts →Sign-in and account security
I forgot my password or cannot sign in
Request a password reset using your registered email, then sign in again. If you still cannot access your account, note the message shown and contact support.
Request a password reset →Changing your password and signing out
The security page lets you change your password, sign out of the current session and view email and two-factor verification status. Changing your password signs out other sessions while keeping the current one active. Keep passwords and verification codes private.
Open account security →Quotes and trading records
How do I confirm a trading price?
Use the terminal quotes for your selected account. Check the instrument, account environment and quote status before trading.
Open market watch →My operation result is still unconfirmed
Check positions, pending orders and executions for the current account first. Do not resubmit while the result is unclear. If it remains unconfirmed, contact support with the time, account environment, instrument and message shown.
Check in the trading terminal →The trading terminal is temporarily unavailable
Try opening the terminal later. If the problem persists, provide support with the time, browser version and message shown.
Reopen trading terminal →Funding and support
Checking deposit or withdrawal progress
Visit the funding page and check the selected account and record status. If progress is unclear, provide the time and operation record. Processing status is determined by confirmation on the account page.
Open funding page →Making a complaint or reporting a problem
Include the time, page, account environment and visible message. You may attach screenshots with personal information redacted. Never send passwords, verification codes, recovery codes or complete identity documents.
Send feedback →Copy trading and strategies
How do I choose and compare lead traders?
Browse approved, listed strategies in Discover lead traders. Search by name, strategy description or currency, save favourites or compare two traders. Missing performance is shown as not yet available. Check statistics dates when comparing; past performance does not represent future returns.
Browse lead traders →Does transferring funds to a copy account start trading?
No. Funding a separate account, subscribing and executing trades are different steps. Check the original operation and ledger receipt in My copy trading. Do not transfer again while the result is unconfirmed. Starting to copy depends on availability shown on the page.
View my copy trading →How do I apply to become a lead trader?
Use an active live account in your name and enter a display name and strategy description. Check review progress on the application page after submitting. Approval and copy execution availability are separate states.
View application requirements →